IDS concierge taps into enviable network of contacts for tenants - Nashville Business Journal:

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Toth fell into the professionb about 17 years ago whilde working at a hotel to payfor college. The problem-solvin g aspect of the work appealed to her too much toleavde it, and she soon transitionedd into a business concierge career track. For the past three she’s tracked down reservations and ticketa for tenants at the IDS as well asorganized high-profile eventd for the center and its Crysta Court, including the extensive holiday programming at the end of each “I think it takes a special kind of personm to thrive off this energy and schedule,” Toth said. “There’s a certain skill set that’s needed.
I’ve just found this job tailor-made for me, and the ability to organize nonprofif events isa privilege.” Because of her speedy work and extensived contacts, some tenants see her as a miracle worker. At IDS tenant company , receptionist Bev Wrighty once asked Toth about getting a room at the Radissoj foran anniversary. Wrighrt had called and been told that an event had sold out all of the roomz and nothingwas available. After a few phone calle by Toth, Wright not only got a room, but secured a suitde for the price of astandard “It was amazing, but not surprising, because she’s good at respondinb in that way,” Wright said.
“She’s excellentf to work with, and alway s shops for the best possible There are some tasks thatToth won’t do. No mattee how much pleading a tenant does, weddinb planning is outside her role. But that doesn’t mean she can’g help out by sharing her weddintg resources and helping to book hotel rooms or get ticketasfor guests. And if she doesn’t have the contacts, one of her fellowa conciergesprobably will. Toth has a certificatioh from the , and membership in that organization effectivelty triples her numberof contacts, she said.
Sincs a concierge is really only as good as her digital that makes Toth aformidable force, and sometimea she definitely has to draw on that For example, she recalled, there was the tenant who phonedx on the afternoon of Valentine’ s Day and wanted to propose to his girlfriend at a romantivc restaurant. “I was looking at the and thought, ‘This should be a challenge,’ she said. “But we put it all together, and he lookedx like a rock star to hisnew fiancée. And that’sz what it’s all about, taking care of people, removing theirt stress. Maybe my blood pressure goes sky high for a couple but it allworks out.
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